At Rabetto, your satisfaction is important to us. We strive to deliver high-quality home and kitchen products that meet your expectations. In case you experience any issues with your order, we offer a smooth and transparent exchange and return process. Please review the guidelines below to understand how returns and exchanges work at Rabetto.
Return & Exchange Eligibility
1. Damaged, Defective, or Wrong Product
If you receive a product that is damaged, defective, or not what you ordered, you are eligible for a replacement.
To ensure quick assistance, you must contact our support team within 48 hours of delivery.
Please share a clear unboxing video showing the issue — this helps us verify the problem and speed up the resolution.
2. Unused Products (Other Reasons for Exchange)
If you wish to request an exchange for reasons other than damage or defect, the product must be:
- Unused
- In original condition
- With original tags and packaging
In such cases, both-way shipping charges will be borne by the customer.
3. Fair Assessment Policy
Every return request is evaluated carefully to ensure compliance with our guidelines.
Our goal is to offer fair resolutions while maintaining the quality and integrity of our return process.
For questions related to eligibility or return charges, our support team is always available to assist you.
How to Initiate an Exchange
- Contact Support:
Reach out to us within 48 hours of receiving your order. - Provide Proof (If Applicable):
For damaged/incorrect products, share an unboxing video clearly showing the issue. - Prepare the Product:
For non-damage exchanges, ensure the item is unused and in its original packaging. - Return Shipping:
- If the issue is on our end (damaged/wrong product), we will cover the return shipping.
- For all other reasons, customers must bear the return shipping cost.
- Replacement Shipment:
Once the returned item is received and verified, we will dispatch the replacement product.
Replacements depend on stock availability.
Refund Policy
Rabetto does not offer monetary refunds.
However, we are committed to customer satisfaction and provide exchanges for all eligible return requests based on the guidelines mentioned above.
Order Cancellation Policy
We understand that orders may need to be cancelled occasionally.
You may request a cancellation through our customer support team as soon as possible.
- Before Dispatch:
Orders can be cancelled without charges. - After Dispatch:
Cancellation is still possible, but one-way shipping charges will be deducted from the refund amount.
The shipping charge depends on your delivery location.
Once approved, refunds for cancelled orders (before dispatch only) will be processed to the original payment method within 3–5 business days.
Contact Us
For any questions, support, or help with your return or exchange request, please contact:
Rabetto Customer Support
Email: support@rabetto.com
Address: RABETTO HOME APPLIANCES
NEAR BOMBAY HOTEL BILALABAD,
COLONY GULBARGAkalaburgi, Karnataka, 585104, India.
We appreciate your understanding and cooperation.
Our team is dedicated to ensuring a smooth, reliable, and satisfying shopping experience with Rabetto.